We’ve yet to meet anyone from a car dealer’s service department who looks forward to customer disputes. Resolving a service dispute, typically through a tribunal or a mediator, ties up good people who could instead be in the workshop making money.
No surprise, then, that car dealers tell us one of the things they appreciate most about the Indeks document management system is its role in resolving disputes. Simply put, Indeks makes it easy to retrieve service records in their entirety, including the electronic and handwritten components, and comprehensive service records are often the key to resolving complaints. Without them it’s hard to prove that you did, in fact, check all the tyres or replace the right filters. With them, you can often resolve a dispute before it is formalised or win it if it is.