One of the things The 2016 New Zealand Accounts Payable Benchmark Report showed us is that, while many New Zealand businesses are aware of the considerable limitations of manually processing AP invoices, plenty of them see challenges in replacing those processes with an automated solution.
When asked to predict their biggest challenge in AP processing over the next three years, report respondents told us it was eliminating manual intervention, implementing automation with limited ROI, and so on. One particular response stood out: “Training of staff to use the online system.”
That response brought a smile to the face of Jenny Kahi, who runs streamline’s customer service helpdesk. Jenny trains new users of our cloud-based AP solution, PlusOne and she tells us that those new users, both those processing and those approving invoices, are just about always astonished at how simple PlusOne is to adopt.
“Training can be online or face-to-face and it’s usually in groups of between two and seven people,” Jenny says. “Whatever the format, the training session takes no more than 90 minutes and the customer then has all the skills they need to confidently use the system.”
If they wish, new users can practise their PlusOne skills in a pre-production module. They also have access to the helpdesk, but Jenny says the solution is intuitive and she gets surprisingly few requests. “After a month it’s generally me checking in with them, rather than the other way around,” she says.
“Almost always they tell me they’re surprised how easy it is.”
That’s good news for Jenny, who has plenty of other responsibilities at streamline. And even better news for PlusOne users, who are learning that learning a new and better way of doing business doesn’t have to be painful.