Resolving customer complaints with Indeks

We’ve yet to meet anyone from a car dealer’s service department who looks forward to customer disputes. Resolving a service dispute, typically through a tribunal or a mediator, ties up good people who could instead be in the workshop making money.

No surprise, then, that car dealers tell us one of the things they appreciate most about the Indeks document management system is its role in resolving disputes. Simply put, Indeks makes it easy to retrieve service records in their entirety, including the electronic and handwritten components, and comprehensive service records are often the key to resolving complaints. Without them it’s hard to prove that you did, in fact, check all the tyres or replace the right filters. With them, you can often resolve a dispute before it is formalised or win it if it is.

A less obvious reason for digitising your documents

When companies adopt the Indeks document management solution, it’s usually for the efficiencies that come with digitising their records. But there are plenty of less obvious reasons to go digital. Here’s one even we hadn’t thought of:  water damage.

Explanation: last week we visited a business which has literally dozens of boxes of hard copy business records tucked away on the mezzanine level of its offices. Nice and safe, you’d think. Except that they weren’t. The mother of all storms had dumped on the building a little earlier, overwhelming the internal plumbing and quickly flooding the mezzanine.

Result: five boxes of records, around 800 documents in total, were saturated. The business in question doesn’t expect many of them to be recoverable.

Indeks documents are stored in the cloud so, if you’ll excuse the bad pun, they’re protected from cloudbursts. And any other act of God that can degrade or destroy paper documents. Worth thinking about if your records matter in any way to the future of your business.